The Kula Ring PodcastThe Kula Ring Podcast

In a category where production outstrips demand and the end customer cares more about how a room looks than whose logo is on the box, Mauricio Inglada makes a counterintuitive case: the brand that matters most is the one you build with your distribution channel. As VP of Sales & Marketing at Del Conca USA, he walks Jeff and Carman through winning at the channel level — earning distributor trust, removing the fears that quietly kill deals (dead inventory, builder callbacks, the homeowner’s permanent regret), and competing against far larger rivals with a small but relentlessly responsive “Navy Sales” team. Along the way: why Pinterest is a secret intent engine and where AI will reshape the buying cycle.

Account-based marketing isn’t new to manufacturers, but the way they have to run it is unlike anyone else’s. In this episode, Demandbase’s Nick Cholakis unpacks the defining tension of industrial ABM: a sales cycle that can stretch past two years, punctuated by a buying window that slams open and shut in weeks. With most research now happening anonymously and offline — increasingly inside LLMs — Nick explains how signal aggregation helps manufacturers spot in-market accounts, why behaviour should override firmographics when tiering, and how to arm distributors and channel partners with the context they need to act before the window closes.

Helene Tessier didn’t plan a career in marketing. She started at the French consulate in China and taught English abroad. When COVID brought her home, she stumbled into TPAC as an interpreter. Soon after, leadership asked her to run marketing.

In this conversation with Jeff and Carman, she explains why TPAC’s PhD-heavy, flat organizational culture wanted someone willing to learn. She also shares how she rebuilt the company’s go-to-market strategy. Her approach centered on trade shows, application-driven web content, and a bold brand presence at the World Conference on NDT (non-destructive testing) that the industry still talks about.

Helene also digs into why technical, engineering-led firms struggle with brand rollout. She explains how regulatory and certification changes act as buying triggers in NDT, and what a five-person buying committee means for content strategy. To close, she offers a refreshingly grounded take on AI for marketers entering the field today.

Teikoku USA makes the canned motor pumps that the chemical, hydrocarbon, and nuclear industries reach for when leaking is not an option. For years, growing public awareness of dangerous chemicals quietly expanded the company’s addressable market for them. Then, leadership asked the sales and marketing team to grow faster anyway. Chaitanya Sakhalkar joins The Kula Ring to share what came next: modularizing a product that had always been engineer-to-order, building decision trees so the sales team and channel partners could tell the right story to the right buyer.

Brandon Clark, VP of Marketing at Q-Pac, joins Jeff and Carman to unpack what it really means to create a new product category within a deeply traditional industry. Q-Pac makes multimotor plenum fans, a commercial HVAC product that looks like a fan array on the surface but operates as a fundamentally different technology. Brandon explains how the company defined the category and why they invested $1M to build the world’s largest airflow test tunnel based on the AMCA 270 standard to silence skeptics. He also shares some advice for any marketer who finds themselves selling something that genuinely doesn’t fit an existing bucket. He also reflects on making the leap from grocery retail into manufacturing marketing.

B2B e-commerce is evolving rapidly, and manufacturers can’t afford to sit on the sidelines. In this episode, Meghan Flynn, VP of E-commerce and Digital at Justrite Safety Group, joins Jeff White and Carman Pirie to unpack the forces reshaping digital commerce in industrial markets.

From generational shifts in buying behaviour to the rise of AI-driven and agentic commerce, Meghan explains why traditional assumptions about B2B buyers no longer hold. She explores how personalization, content, and customer journeys have become more complex and more critical than ever.

The conversation also delves into the growing influence of Amazon Business, the importance of balancing e-commerce with distributor relationships, and how marketers can position their brands to win in an increasingly automated, competitive landscape.

If you’re a manufacturing marketer navigating digital transformation, this episode offers practical insights and a forward-looking perspective on where B2B commerce is headed.