Our Latest Episode
Why B2B Companies Can’t Wait Decades for a Brand Refresh
Featuring Michael Barber, Chief Marketing Officer at StarTech.com
October 27, 2026

For 42 years, StarTech.com sold cables, docks and adapters to IT professionals through the channel, building its reputation on quality and service. Then more IT buyers started shopping outside the channel, often on Amazon, and startup competitors arrived with consumer-style brands already built. CMO Michael Barber has spent 14 months on a brand refresh for that buyer. He argues that B2B buyers still choose the way consumers do, and that a refresh only gets buy-in when sales, support, operations and customer panels help shape it. He also explains why most B2B companies wait decades between refreshes, from the career risk for whoever leads one to budgets that favour demand gen, which finance can measure in-quarter.
