The Kula Ring PodcastThe Kula Ring Podcast

Benjamin Toomey didn’t come to additive manufacturing from engineering — he came from fireworks and craft beer. That outsider’s vantage turns out to be the point. In this episode, Ben tells Jeff White and Carman Pirie how he went from feeling like an alien at his first trade show to becoming a “messenger” who can connect large-format 3D printing to a stranger’s field of interest. Along the way he makes the case that marketing complex technology isn’t about being the smartest person in the room or hiding what you don’t know — it’s about building a common language, grounding claims in data, and keeping the divergent outside interests that let a marketer connect dots the engineers can’t.

Chris Persson sells something buyers never see: polypropylene fiber woven into cars, couches, and carpets. On this episode he unpacks the peculiar challenge of marketing an ingredient brand with a guerrilla-sized budget, and why the sustainability pitch keeps colliding with a price tag. His answer is a reframe he calls “sustainability plus one” — lead with a greener story, then stack innovation, cleanability, and low specific gravity on top so the customer never has to choose good over cheap. Along the way he makes the case that a manufacturer’s deepest competitive moat isn’t its equipment but the decades of intellectual property walking around on its factory floor.

Nancy Verdezoto-Feijoo spent 15 years as a reporter and editor in Ecuador before landing in Manitoba as marketing manager at IHT Group, which builds heating, cooling, and lighting systems for the swine industry. She argues the newsroom taught her the one skill industrial marketers most often skip: listen before you speak. Her buyers are technical, deeply experienced, and allergic to buzzwords, and they talk to each other, which means a single bad experience travels faster than any campaign. Nancy walks Jeff and Carman through months-long buying cycles, why proof beats claims, and why she treats marketing as a growth function rather than a support function.

ElectraMet uses electrochemistry to pull copper and other critical minerals out of industrial wastewater — technology invented by PhDs and sold to wastewater managers at the world’s largest semiconductor fabs. Chris Richardson, a communications major with no electrochemical background, has to make that legible without dumbing it down. His answer isn’t better explaining. It’s association: make sure Google and the LLMs know which published scientists belong to your company, then build content on top of that link. Along the way he argues GEO is mostly just SEO done well, that earned backlinks still pay dividends, and that the surest way to win over a camera-shy expert is to show them what the internet already says about them.

In a category where production outstrips demand and the end customer cares more about how a room looks than whose logo is on the box, Mauricio Inglada makes a counterintuitive case: the brand that matters most is the one you build with your distribution channel. As VP of Sales & Marketing at Del Conca USA, he walks Jeff and Carman through winning at the channel level — earning distributor trust, removing the fears that quietly kill deals (dead inventory, builder callbacks, the homeowner’s permanent regret), and competing against far larger rivals with a small but relentlessly responsive “Navy Sales” team. Along the way: why Pinterest is a secret intent engine and where AI will reshape the buying cycle.

Shane Colella, an Emmy-winning cinematographer turned marketing director at automation firm Westfalia Technologies, makes the case that the agentic era has no historical analog — and that the marketers who win won’t wait for permission to find out. He walks through the agentic infrastructure he’s actually building, from research dashboards to a Claude-and-n8n pipeline that erases hours of list-building, and argues the real bottleneck isn’t technology but getting everyone else on board. Along the way he reframes the fear of lost jobs and vanishing entry-level roles as a perception problem, and lands on a provocation: this moment belongs to disciplined creatives with the clearest vision.